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Return Policy

RETURNS & EXCHANGES

SALE PRODUCTS

All sale items are final. They can be exchanged but not refunded.

RETURNS POLICY FOR ONLINE PURCHASES

1        Within 14 days of purchase
2        If your purchase is unworn and in its original condition including original packaging
3        Include your receipt to receive a full refund 

4        Returns are at the expense of the customer

RETURN IN-STORE

1        Come into THE SHOE RACK 
2        Bring your receipt
3        If your refund matches the conditions of return, it will be processed within 14 days. 

MAKE A RETURN VIA POST

Return postage is at the expense of the customer, however should you wish to exchange your item we will send out the replacement at no cost to the customer. 

1.      Make sure your item is in its original condition also including the box
2.      Please post your item with your receipt to 229 Parnell Road, Parnell 1052.
3.      Once your package has been received we will check the items. Once approved your refund will be processed within 14 days.

Please note: our online returns policy does not apply to in store purchases.

You can always contact us for any return questions - theshoeracknz@outlook.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.